Customer Success Specialist

This is a fully remote, full-time customer success role open to candidates based in Nigeria. It suits someone with several years of experience in account management, customer success or technical account management, ideally within logistics, e-commerce, fintech or B2B software. The organisation is a logistics technology business serving business customers. The role focuses on keeping business accounts healthy and growing, combining relationship management with problem solving and data analysis, and it offers room to mentor colleagues. Candidates comfortable with CRM tools and working across operations, finance and technology teams will find it a good fit.

What you'll do

• Manage a portfolio of business accounts, monitoring shipment volumes, performance and engagement
• Drive retention, reactivate dormant accounts and identify upselling and cross-selling opportunities
• Resolve escalated customer issues with operations, finance and technology teams
• Conduct regular business reviews with customers
• Analyse customer and revenue data and feed product feedback back to the team
• Mentor junior members of the customer experience team

What you need

• 3 to 5 years' experience in account management, customer success or technical account management
• Experience in logistics, e-commerce, fintech or B2B SaaS is preferred
• CRM proficiency; experience with Zoho CRM, Zoho Desk or Zoho Analytics is a plus

How to apply

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