Customer Support Associate

A remote customer support role supporting learners through their training journey. The organisation delivers learning programmes and values a friendly, reliable point of contact for participants. The role suits someone with a few years of customer support or call centre experience who enjoys helping people stay engaged and progress smoothly through onboarding and training. Strong written communication and comfort working with a CRM are useful.

What you'll do

• Act as the main point of contact for learners, answering inquiries and resolving issues promptly
• Manage learner communications throughout their training journey
• Support onboarding activities for new participants
• Maintain accurate learner records within the CRM
• Drive participant engagement through regular follow-ups and outreach

What you need

• 2-3 years of experience in customer support or a similar role
• Comfortable using a CRM system
• Strong written and verbal communication skills
• Able to work remotely

Open to applicants anywhere in the world.

How to apply

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