Customer Support Associate

This remote role sits at the point where customer support meets day-to-day building operations. The successful person will keep customers well looked after, help the operations team keep existing properties running smoothly, and make it easy for new customers to get started. The organisation is a software company working with urban property and parking operations, with a fast-paced, self-directed team. The role suits someone who enjoys solving practical problems, works well without close supervision, and cares about how cities use transport and space efficiently. Shifts run through the afternoon and evening Pacific time, with some weekend and early or late hours.

What you'll do

• Meet customer service level targets with strong, timely support
• Share responsibility for customer support with the operations team
• Onboard new customers and resolve issues for existing ones
• Help keep building operations processes running smoothly and suggest improvements
• Spot problems early, report them, and implement practical solutions
• Support expansion of the customer base through operational improvements

Open to applicants anywhere in the world.

How to apply

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