Customer Support Developer - Databases (Remote - US only)

A venture-backed data infrastructure company is building tools that give AI agents secure, real-time access to business data across hundreds of sources. This role sits at the crossover of technical support and software development, helping customers move data between relational databases, warehouses and data lakes, while also writing code and contributing fixes to the company's open-source database connectors. You will work closely with engineering and product teams so that customer problems shape the roadmap.

What you'll do

• Act as the main technical escalation point for database-related customer issues, communicating through email, ticketing systems and video calls.
• Triage incoming tickets by urgency and meet response targets, using AI tools to speed up resolution.
• Reproduce customer bugs by reviewing connector logs, query plans, replication slots, transaction logs and destination table state, then document root causes for engineering.
• Help customers set up SSH tunnels, network access, database permissions, change data capture (WAL, binlog, redo logs) and warehouse or lake authentication.
• Write and submit fixes in Java and Kotlin for open-source database source and destination connectors, and review community contributions.
• Build knowledge base articles, troubleshooting guides and runbooks, and mentor support engineers on database connector concepts.

What you need

• At least 2 years in software engineering, data engineering, technical support, DevOps, QA or a similar role supporting technical users.
• Strong SQL skills, including experience reading query plans, isolation levels and performance bottlenecks.
• Proficiency in Java or Kotlin, with the ability to read, write and debug JVM-based code.
• Hands-on experience with relational databases, data warehouses or data lakes, including CDC, schema evolution and query optimization.
• Experience with JDBC drivers and debugging connection, authentication, SSL and SSH tunnel issues.
• Working knowledge of AWS, GCP or Azure and ELT/ETL concepts.
• Must be authorized to work and based in the United States.

How to apply

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