Customer Support Executive (Remote, UK - 6-Month Contract)

Applicants must be based in the UK and able to work the UK-based schedule. A fast-growing B2B marketplace that connects jewellery retailers with suppliers is hiring a customer support executive on a six-month fixed-term contract. You will be the first point of contact for trade customers, resolving day-to-day issues across chat, messaging and email. The role suits someone who enjoys fast-paced, scale-up environments and who can work closely with other teams to fix root causes. An immediate start is required.

What you'll do

• Work to team KPIs for response time and resolution time, and help set personal goals.
• Manage multiple platforms and conversations at once while keeping accurate records in the support tool.
• Work with other departments to identify and resolve the root causes of recurring customer problems.
• Relay customer feedback internally and advocate for the customer in cross-functional discussions.
• Keep up with new product releases so you can give accurate support.

What you need

• At least 2 years of experience in online customer support, including live chat and calls.
• Hands-on experience with Zendesk.
• A customer-first mindset with strong ownership of your work.
• Strong organisation and the ability to multitask across platforms.
• Proactive, forward-thinking and assertive when communicating internally.
• Native or full professional proficiency in Spanish or French is a plus, not a requirement.
• Must be willing to submit your CV and application in English.
• Working hours: Monday to Friday, 3PM to 12AM GMT.

Applicants must be based in: United Kingdom.

How to apply

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