Customer Support Representative

This is a remote customer support role with a software-as-a-service business, open to candidates anywhere in the world. You will be the first point of contact when users run into problems, helping them get unstuck through chat, email and occasional video calls. The work suits someone patient and friendly who enjoys solving technical problems, explaining things clearly, and seeing a customer's frustration turn into a working setup. Experience with web apps and automation tools is valuable, and French language skills are a welcome bonus.

What you'll do

• Support customers over chat, email and occasional video calls
• Troubleshoot technical issues and guide users through the fix
• Help users connect the product with automation tools such as Zapier, Make, n8n, webhooks or APIs
• Escalate issues to the right internal team and follow them through to resolution
• Suggest improvements to support processes and the product
• Share customer feedback to help the team improve the product

Open to applicants anywhere in the world.

How to apply

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