Team Lead Customer Success - Southern Europe (Remote - France, EMEA)

Fluent French is required. A fast-growing machine learning software company that powers product search and discovery for large eCommerce retailers is hiring a Team Lead for its Customer Success group. You will lead and develop a team of Customer Success Managers covering Southern Europe, with a main focus on France and Spain. The role keeps customers' search and discovery integrations live and helps them see measurable revenue and conversion gains. You will also act as the senior escalation point for complex enterprise accounts.

What you'll do

• Lead, coach and grow a team of Customer Success Managers across Southern Europe
• Make sure customers go live successfully and keep seeing measurable value from the product
• Build trusted relationships with enterprise stakeholders, from engineering and product teams up to Directors, VPs and C-level executives
• Turn technical performance data into clear business outcomes such as conversion, revenue and customer experience
• Design and refine scalable processes and best practices as the team grows
• Step in hands-on for escalations and lead strategic business reviews (QBRs and EBRs)

What you need

• Fluent French is essential; other European or regional languages are a plus
• Based in EMEA, ideally in Southern Europe
• At least 3 years leading teams, with a minimum of 3 direct reports
• At least 5 years managing enterprise customer relationships in Customer Success, Account Management, Solutions Consulting or a similar role
• Strong executive presence and confidence leading strategic customer conversations
• Experience in ecommerce, digital commerce, search or product discovery is highly valued

Applicants must be based in: United Kingdom, Germany, France, Netherlands, Spain, Portugal, Poland, Ireland, Italy, Belgium, Nigeria, South Africa, Kenya, Egypt, Uae.

How to apply

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