Senior Customer Success Manager (Remote - EMEA, French Required)

Fluent French is required. You will join a fast-growing software company that uses machine learning to power product search and discovery for large eCommerce retailers. The team works in a fully remote model and values metrics, curiosity and clear communication. This role owns the post-sale relationship with enterprise customers, from integration and launch through to long-term adoption and business results.

What you'll do

• Manage the full customer journey, from project kick-off and launch through adoption and ongoing value, so customers reach measurable business outcomes.
• Build trusted relationships with enterprise stakeholders, from engineers and product teams to Ecommerce and Digital Directors, VPs and C-level executives.
• Create and maintain success plans, stakeholder maps and account documentation that keep customer and internal teams aligned.
• Lead quarterly and executive business reviews that show measurable impact and recommend clear next steps.
• Spot risks and changing priorities early, lead escalations, and decide when engineering involvement is needed.
• Work with Account Management on retention and growth, and share repeatable onboarding and support practices.

What you need

• Fluent in French, with the ability to lead complex conversations with customers in French.
• Based in EMEA, ideally in France.
• At least three years managing enterprise customer relationships in Customer Success, Account Management, Solutions Consulting or a similar customer-facing role.
• Strong executive presence and confidence leading strategic reviews.
• Strong influencing skills and the ability to drive progress without direct authority.
• Experience in eCommerce, digital commerce, search or product discovery is a strong plus.

Applicants must be based in: United Kingdom, Germany, Netherlands, Spain, Poland, Nigeria, South Africa, Kenya, Egypt, Uae.

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