Customer Support Specialist

A remote customer support role for a healthcare technology business that builds software for specialty pharmacy operations. The post-launch support team handles questions from external customers using a pharmacy management product suite, working closely with engineering, clinical operations and customer success. Suited to someone with specialty pharmacy experience who enjoys helping people solve problems, communicating clearly by phone and in writing, and staying calm when priorities shift quickly. The work has a direct link to patient access to medication.

What you'll do

• Triage, prioritise and resolve support tickets and inbound phone calls from customers using a support management platform
• Keep customers updated and follow up on requests so they are resolved in a timely way
• Categorise support requests and customer feedback to identify themes and areas for improvement
• Build expertise in the pharmacy management system and its workflows to educate users
• Liaise with the support team to resolve complex issues efficiently

What you need

• At least 3 years' experience in specialty pharmacy operations or a similar field
• Experience with pharmacy management or EMR systems preferred
• Comfortable learning new technology quickly
• Strong verbal and written communication skills
• Able to prioritise well under pressure
• Experience in an external-facing role handling inbound calls

Open to applicants anywhere in the world.

How to apply

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