Email Support Specialist

A remote customer service role focused on answering customer enquiries through written email and online support channels. It suits an organisation that supports customers across products and services and values clear, careful communication. The role is well suited to entry-level candidates with strong written English who want to build a career in remote customer support, and who enjoy helping people resolve questions step by step.

What you'll do

• Respond to customer enquiries by email and online support channels
• Provide clear information about products, services and account questions
• Investigate routine customer concerns and suggest suitable solutions
• Keep accurate records of customer conversations and resolutions
• Follow up on outstanding customer requests
• Escalate complex enquiries to the appropriate team

What you need

• Good written English and professional communication skills
• Basic computer literacy and confidence using email
• Strong attention to detail and accurate documentation
• Good organisation and time-management skills
• Ability to follow instructions and work independently
• Reliable internet connection and a suitable remote workspace

Open to applicants anywhere in the world.

How to apply

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