French-Speaking Customer Experience Specialist

A remote customer experience role for a bilingual professional based in an international short-term rental and hospitality business. The team supports both guests and property owners, so the work suits people who enjoy helping others, solving problems calmly, and building lasting relationships through clear communication. Candidates who are organised, comfortable with digital tools, and happy working independently within a multicultural team will feel at home in this position.

What you'll do

• Respond to guest and landlord enquiries by email, live chat and phone in French and English
• Support guests with reservations, check-in and check-out
• Manage bookings and customer interactions using a property management system
• Investigate and resolve complaints and service issues promptly
• Keep accurate records of conversations, feedback and resolutions
• Work with operations and technology colleagues to improve service delivery

What you need

• Fluent in French and English, written and spoken
• Previous experience in customer service or customer experience
• Familiarity with property management systems and CRM software
• Strong organisation, time management and problem-solving skills
• Calm and professional when handling difficult situations
• Experience in hospitality, real estate or technology platforms is an advantage

Open to applicants anywhere in the world.

How to apply

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