IT Support Specialist

A full-time, fully remote IT support role based in the United States, suited to people who enjoy solving everyday technology problems for colleagues. The team looks after hardware, software, operating systems and business applications, and the work includes helping users across several time zones. It is a good fit for someone with one to five years of helpdesk or technical support experience who is organised, patient and comfortable documenting their work. Certification support and standard benefits are part of the package described in the post.

What you'll do

• Provide remote technical assistance by phone, email and remote desktop tools
• Resolve hardware, software, Windows and macOS issues, and Microsoft 365 application problems within agreed service levels
• Handle user account setup, password resets, access permissions and device configuration
• Troubleshoot connectivity, VPN, Wi-Fi and printer issues while following IT security practices
• Log, document and track tickets, and escalate complex incidents
• Keep IT asset records up to date

What you need

• 1–5 years in IT support, technical support or a similar helpdesk role
• Strong knowledge of Windows, basic macOS troubleshooting and computer hardware
• Working knowledge of Microsoft 365 apps such as Outlook and Teams
• Understanding of TCP/IP, DNS, DHCP, VPNs and basic Active Directory user management
• Experience with remote support tools and ticketing systems such as ServiceNow, Jira or Zendesk
• Legally authorised to work in the United States

Applicants must be based in: United States.

How to apply

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