Technical Support Specialist (Remote)

This remote role centres on helping customers work through product and technical problems from a distance. It suits someone with a couple of years in technical support or a similar customer-facing role, who enjoys methodical troubleshooting and explaining things clearly to people at different levels of technical confidence. The organisation is a remote-first team that values patient, practical support and continuous improvement. Candidates who like learning new tools and spotting patterns in recurring issues will find the work rewarding.

What you'll do

• Diagnose and resolve customer technical issues remotely
• Give clear step-by-step guidance by chat, email or phone
• Log customer issues and escalate complex problems
• Suggest improvements based on recurring problems

What you need

• At least 2 years in technical support or a similar role
• Good troubleshooting skills
• Clear written and verbal communication
• Comfortable learning new tools and software

How to apply

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