Patient Support Coordinator (Remote - UK only)

A digital health company focused on specialist medicines is hiring a Patient Support Coordinator to be a main point of contact for patients starting or continuing their treatment. This is a mostly phone-based role with a high call volume, where you will help people with a wide range of needs, from booking appointments to handling sensitive and emotionally difficult situations. The position is fully remote and based in the UK, with 40 hours worked across five days, including Saturdays.

What you'll do

• Handle a high volume of inbound and outbound patient calls, roughly 450 per week
• Answer enquiries ranging from appointment bookings and treatment admin to complex or sensitive cases
• Offer reassurance and practical guidance at each stage of the patient journey
• Book appointments, complete paperwork and resolve queries accurately and quickly
• Work with clinical and pharmacy colleagues to keep patients supported and on track with their care
• Keep patient records accurate and follow GDPR and internal procedures

What you need

• Previous experience in a high-volume telephone, contact centre or patient support role
• Experience handling complex enquiries and difficult conversations with calm, professional judgement
• Strong empathy, patience and listening skills
• Excellent written and verbal communication, and confidence using several systems with close attention to detail
• Ability to manage competing priorities and work independently while staying connected to a team
• Must be based in the UK. Healthcare experience is a plus but not required

How to apply

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