Senior Solutions Engineer (Remote, United Kingdom)

Candidates must be based in the UK. Occasional in-person travel is expected (about 10% of time, plus ad-hoc team gatherings and customer meetings). This is a senior pre-sales position within the digital sales segment of a remote-first cloud communications software company that serves businesses and developers worldwide. You will act as the technical lead alongside account executives, shaping solutions and proving product fit for prospective customers. The role suits someone who can translate complex technical ideas for both engineers and business leaders.

What you'll do

• Work alongside account executives on qualification, product demonstrations, proofs of concept, RFP responses, design documents and technical presentations.
• Run technical discovery with customers, understand their communication challenges and propose suitable architectures.
• Build and deliver interactive, detailed product demos that engage both technical and non-technical stakeholders.
• Guide customers on best-practice use of the company's APIs to help them reach a successful outcome.
• Identify problems and improvements for customers and within the internal team as the organisation grows.
• Contribute reusable demo materials and knowledge-sharing content for the wider solutions engineering community.

What you need

• At least 5 years of pre-sales experience selling complex technical products, or at least 3 years supporting technical products in a customer-facing delivery or consulting role.
• Strong written and verbal communication, with the ability to present confidently to varied audiences.
• Software development experience or working knowledge of backend (e.g. Java, C#, Node.js, Python, PHP) or web front-end technologies, plus experience with REST APIs.
• Bachelor's or Master's degree in a technical subject (engineering, mathematics, computer science), or equivalent practical experience.
• Must be authorised to work and be based in the United Kingdom.
• Desirable: cloud platform architecture experience (AWS, Google Cloud or Azure), background in telecoms, SIP, contact centre or security, and familiarity with sales methodologies.

Applicants must be based in: United Kingdom.

How to apply

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