Service Delivery Automation Analyst (Remote - EMEA)

A fully remote, fast-growing global HR and payroll company that helps businesses employ and pay people in dozens of countries is hiring a hands-on automation analyst for its service delivery team. You will take individual automation projects from problem definition through to build, launch and ongoing upkeep. The work centres on making multi-country payroll inputs complete, accurate and ready for processing, with a strong focus on controls because errors directly affect people's pay.

What you'll do

• Map end-to-end payroll and service processes, including how data moves between systems, where validation and calculations happen, and how deadlines and country-specific rules affect them.
• Identify repetitive tasks, manual checks and recurring issues, and assess them by volume, risk, effort and whether a solution can work across countries.
• Build and maintain workflows in tools such as n8n, Alteryx or similar, connecting payroll systems, service platforms, databases and APIs.
• Use LLMs to extract and classify information from emails and documents, with validation checks in place before any output affects payroll.
• Translate policy and payroll rules into clear, version-controlled logic with effective dates and required data fields.
• Test changes against real scenarios and exceptions, including shadow runs and parallel runs, and monitor performance after launch.

What you need

• At least 3 years of experience in operations automation, process improvement, business or process analysis, payroll operations, internal tooling or a similar field.
• Proven experience taking automations into production with tools such as n8n, Alteryx, Make, Zapier or Power Automate, and keeping them running.
• Working knowledge of SQL and the ability to combine and validate data from multiple sources.
• Experience with APIs, webhooks and system integrations.
• Practical experience using LLMs to turn unstructured text or documents into usable data, and judgement about when a simple rule is the better option.
• Currently based in the EMEA region, with the right to work where you live. Strong written English for a distributed team.

How to apply

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