Solutions Lead, International Upmarket (Remote - US only)

Eastern Time (EST) preferred to cover international markets. Travel of 30%+ to the UK & Ireland, Canada and Australia required. A fast-growing restaurant technology company is expanding its upmarket business in the UK & Ireland, Canada and Australia, targeting restaurant groups with 16 to 500 locations. This solutions lead will own the technical side of every international deal above 15 locations, from discovery and demos through labs, security reviews and go-live. The role suits someone who wins deals through hands-on demos and proofs of concept and who shapes how the function works as it grows.

What you'll do

• Build tailored demos from discovery for multi-location buying groups, adapting the platform to each market's version and to each stakeholder, from operations to IT to finance.
• Run labs or pilots with success criteria agreed up front, manage issues and root cause analysis, and close each lab with a clear decision and next step.
• Design how the platform fits into a multi-location group's existing systems, within what is available and permitted by payments rules in each market.
• Lead security, IT and compliance reviews, including vendor questionnaires, PCI scoping and the technical sections of RFPs.
• Write business requirements documents that product and engineering can act on, and present roadmap items honestly, including what is not yet available.
• Work with sales on the business case, hand off clean records of what was promised and configured to implementation, and help define engagement rules and reusable assets.

What you need

• 7+ years in solutions architecture, solutions engineering or technical consulting, including at least 4 mid-market or enterprise deals with 6 to 12+ month cycles and buying committees.
• Strong demo and lab track record with multi-location or multi-stakeholder deals, and experience taking complex deals through to go-live.
• Experience in hospitality, retail or payments technology serving multi-location operators is preferred.
• Working knowledge of REST APIs, webhooks, authentication and data flows; coding not required.
• Familiarity with PCI DSS scope and privacy regimes such as UK GDPR, PIPEDA and the Australian Privacy Act.
• Ability to travel 30%+ across the UK & Ireland, Canada and Australia, and to work with C-suite and IT leaders.

Applicants must be based in: United States.

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