Strategic Customer Success Manager (Remote - US only)

A software delivery platform company is hiring a post-sales Strategic Customer Success Manager to be the main point of contact for new and expanding customers. You will guide customers from sales handoff through implementation and adoption, helping their engineering and product teams reach the outcomes they came for. The role suits someone who enjoys developer-focused products, understands DevOps workflows, and is comfortable owning revenue targets alongside customer value.

What you'll do

• Lead onboarding for new customers after the sales handoff, including building success plans, managing project timelines, and recommending the right enablement path.
• Track customer adoption over time, spot risks that could lead to churn or contraction, and coordinate the account team on mitigation plans.
• Give customers practical guidance on implementation and adoption best practices, drawing on deep product knowledge.
• Monitor progress against each customer's goals, and identify opportunities for additional products, services, and features.
• Forecast your book of business weekly and work with sales and deal desk to close renewals on time and find expansion revenue.
• Build relationships with champions inside customer organizations and use success metrics to earn executive sponsorship.

What you need

• 5+ years in a customer-facing role such as account management, customer success, onboarding, or implementation, with a record of meeting or exceeding targets.
• Experience owning a renewal process and being held to a retention quota.
• Strong discovery and qualification skills; training in a sales methodology such as MEDDIC or Command of the Message is preferred.
• Strong project management skills, including keeping customers and cross-functional teams to a timeline.
• Technical background with experience working with developers or other technical users; DevOps experience is preferred.
• Comfortable with both proactive and reactive customer success work.
• Must be located in the United States.

How to apply

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