Virtual Assistant (VA)

A remote full-time role supporting the leadership team and day-to-day operations of an online education platform that connects students, parents and tutors. The position suits a detail-oriented, organised person who enjoys fast-paced work and helping others succeed through clear communication. Much of the work centres on keeping live classes running smoothly, resolving support issues and keeping accurate records. It is a good fit for someone with customer support or operations experience who is comfortable with web-based tools and working independently across time zones.

What you'll do

• Monitor and manage support tickets to resolve student and tutor issues promptly
• Review chatbot escalations and respond to user enquiries
• Track upcoming and live classes, flagging late starts and no-shows
• Notify students, parents and tutors of delays and follow up so classes start on time
• Log incidents such as no-shows, technical problems and scheduling conflicts
• Help users with scheduling, rescheduling and general platform questions

What you need

• Bachelor's degree, or relevant experience in place of a degree
• 1-3 years' experience in customer support, virtual assistance or operations
• Comfortable using web-based tools, dashboards and support systems
• Strong written and verbal communication skills
• Excellent organisation, multitasking and time management
• Reliable internet connection and a quiet working environment

Open to applicants anywhere in the world.

How to apply

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