Account Manager (Remote - South Africa)

Must be able to work US business hours. A remote staffing company that helps US-based startups and growth-stage companies build offshore teams is hiring a full-cycle Account Manager. The company works with founders and lean teams that move quickly and expect partners to think strategically. The team runs with high ownership, minimal bureaucracy and a strong bias toward action. This role suits someone early in their career who has already managed client relationships independently and wants to grow into a senior strategic account role.

What you'll do

• Own a portfolio of 20+ active US client accounts, focused on startups, founder-led businesses and growth-stage companies
• Run monthly client syncs: set the agenda, lead the call, capture action items and follow through
• Monitor account health and spot churn risks early
• Identify expansion opportunities and start those conversations with clients
• Act as the client's main point of accountability while working with the recruiting team on active placements
• Keep account data, notes and next steps accurate and current, and escalate issues to leadership early when needed

What you need

• 4+ years in account management, client success or another client-facing role with end-to-end account ownership
• Experience in a startup or high-growth environment
• Excellent written and spoken English, able to communicate confidently with US clients
• Availability to work US business hours
• Strong organizational and time-management skills across a high volume of clients
• Proactive, coachable and goal-oriented, with the ability to track retention and expansion metrics
• Residence in South Africa

How to apply

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