Account Manager (Remote - US only)

Permanent US residents only. Not open to applicants in Alabama, Alaska, Delaware, District of Columbia, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Rhode Island, South Dakota, West Virginia, or Utah. A remote-first software company serving youth sports organizations is hiring an Account Manager to manage a portfolio of mid-market sports accounts. The role focuses on retention, product adoption and expansion through consultative relationships rather than high-volume transactional sales. You will work closely with customers across time zones and bring their feedback back to the product team.

What you'll do

• Manage a portfolio of mid-market accounts, building strong relationships and meeting retention goals
• Run product demonstrations that show the value of new platforms, add-ons and upgrades
• Use account and usage data to plan proactive outreach and spot risk or expansion signals early
• Run a value-based sales process through discovery and tailored demos
• Manage an upsell pipeline to hit renewal and expansion targets
• Follow up on marketing campaigns to turn outreach into engagement, and act as the voice of the customer internally

What you need

• 1-3+ years in customer success, relationship management or account management, ideally in SaaS
• A track record of meeting retention and expansion targets
• Experience managing complex, high-value accounts where relationship depth matters most
• Strong B2B relationship skills, business acumen and active listening
• Willingness to travel occasionally, including an annual company meeting, sales team meetings and client visits
• Must be a permanent US resident located in a state where the employer can hire; sports industry experience is preferred

Applicants must be based in: United States.

How to apply

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