Senior Account Manager, Grocery (Remote - US only)

Candidates in the Washington D.C., Austin, Chicago, or NYC metro areas must attend the office on a hybrid basis. A fast-growing commerce technology company that helps brick-and-mortar retailers attract profitable new customers is hiring a Senior Account Manager to look after a mixed book of grocery retailers. The book includes strategic mid-market accounts that need high-touch, data-driven management, along with a larger group of smaller accounts that are handled through a more standardized, playbook-driven approach. You will report to the AVP of Account Management and work closely with analytics, product, marketing, and operations teams to protect retailer value and grow each account.

What you'll do

• Guide grocery retailers from onboarding through long-term management, building trust and a strong working relationship over time.
• Drive retention with platform education and relevant data, using custom decks and reviews for mid-market accounts and repeatable templates for smaller accounts.
• Tier and prioritize the book, deciding which accounts merit custom attention and which should be served through a standard motion.
• Spot expansion opportunities and convert accounts to longer-term agreements.
• Identify early warning signs of churn, including patterns across the smaller accounts, and address them before they escalate.
• Lead account reviews with senior retailer contacts, turning raw account data into performance reports, case studies, and presentations.

What you need

• 5+ years of client-facing experience, including ownership of mid-market accounts, and a Bachelor's degree.
• A track record of meeting or exceeding retention and growth targets across a portfolio of accounts.
• Comfort managing a larger, mixed-tier book, prioritizing carefully and adjusting the level of attention to each account's value.
• Strong analytical skills and the ability to turn data into clear, compelling stories, with public-speaking experience for both formal and casual audiences.
• Strong project management skills, including timeline management and clear client communication, handled efficiently at volume.
• Willingness to travel up to 20%.

Applicants must be based in: United States.

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