Call Centre Manager

This full-time role is for an organised, customer-focused professional who will oversee the day-to-day running of a call centre in Abuja. The post suits someone who enjoys leading a team, keeping service standards high and making sure customer enquiries are resolved promptly. It is based onsite in Abuja and is aimed at a team leader who can balance people management with hands-on operational oversight in a customer service setting.

What you'll do

• Oversee daily call centre operations
• Supervise and support call centre staff
• Ensure quality customer service and timely resolution of enquiries
• Monitor team performance and maintain service standards

How to apply

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