Call Centre Representative

An on-site, shift-based customer support role in Lagos handling inbound and outbound calls. The representative answers customer enquiries, resolves complaints, and works toward performance targets while keeping service warm and professional. It suits people who enjoy helping customers, stay calm under pressure, and thrive in a target-driven team environment with regular training and coaching.

What you'll do

• Handle inbound and outbound customer calls professionally and courteously
• Respond to customer enquiries with accurate and timely information
• Resolve customer complaints and escalate complex issues appropriately
• Follow approved call scripts, processes and service guidelines
• Make follow-up calls to ensure customer issues are resolved
• Protect customer information and maintain confidentiality

What you need

• Minimum of OND in any related field
• Minimum of 2 years' experience as a Call Centre Representative
• Excellent verbal and written communication skills
• Good listening, interpersonal, problem-solving and conflict-resolution skills
• Experience using MS Office applications
• Willingness to work shifts, weekends or public holidays where required

How to apply

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