Mission Success Manager - Navy Accounts (Remote - US only)

Applicants must be U.S. citizens authorized to work in the U.S. Salary: $100,000 - $125,000 per year (base) plus variable compensation. A Series A software company that builds AI-enabled tools for measuring workforce skills and closing training gaps is hiring a Mission Success Manager to own a portfolio of customers in the U.S. Navy space. The company serves more than 150 enterprise customers across defense, life sciences, manufacturing and other sectors. You will guide one of its largest strategic accounts from onboarding and rollout through executive business reviews, renewals and expansion. The role is fully remote and reports into the customer success function.

What you'll do

• Act as the main point of contact for customers, driving use-case discovery, implementation, training and ongoing support so they reach measurable readiness outcomes.
• Coordinate internal technical, product, content and sales teams to keep customer projects on schedule and within scope.
• Build relationships with leaders across fleet commands, type commands and program offices, advising on best practices and readiness goals.
• Prepare data-driven quarterly business reviews that show the platform's impact on performance, and track customer health and adoption to flag risks early.
• Plan and run renewals and identify expansion opportunities based on readiness gaps and usage patterns.
• Gather customer feedback, propose improvements, and mentor other customer success managers on playbooks and delivery.

What you need

• 2-4 years of experience in customer success, partnership or project management, or SaaS implementation through support or consulting.
• U.S. citizenship and authorization to work in the United States.
• Experience managing relationships with complex organizations that have multiple stakeholder levels and formal business processes.
• Strong interpersonal skills, organization and attention to detail, with the ability to analyze customer data and trends.
• Proficiency with Microsoft Office and Google Workspace tools.
• Up to 30% travel required.
• Preferred: familiarity with Naval operations, commands and training requirements; an active or former security clearance; living near a major Naval installation; a bachelor's degree.

Applicants must be based in: United States.

How to apply

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