Customer Support Specialist (Remote - US & Canada only)

This is a customer support role at a fast-growing fintech company that provides software and fund administration services to private equity firms. You will be a technical partner to a growing base of private equity clients, troubleshooting complex product questions and acting as a trusted advisor. The role is a starting point for a career in customer success, technical consulting, sales, or customer enablement, with a strong focus on learning.

What you'll do

• Provide technical help to customers by phone, email, and chat, and take ownership of getting issues resolved on time
• Build deep knowledge of the software and private markets industry so you can share best practices and guide customers to success
• Build strong customer relationships and act as a trusted advisor in B2B settings
• Work with customer success, product, and engineering teams to find and deliver solutions for customers
• Share customer feedback to inform product improvements, and help with cross-functional and strategic projects
• Create and refine internal documentation and support processes

What you need

• Must be located in and authorized to work from the United States or Canada
• Must be available to work during 9:00 AM to 6:00 PM hours
• At least 2 years of professional experience in a relevant setting; a business, finance, accounting, economics, or MIS degree is preferred
• Excellent written and verbal communication skills, with strong troubleshooting and analytical ability
• Strong time management and organizational skills, plus a team-first attitude and genuine empathy for customers
• Good technical aptitude and a desire to keep learning new tools

Applicants must be based in: United States, Canada.

How to apply

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