Customer Service Officer

This full-time, on-site role in Lagos centres on keeping customers happy and loyal. The post describes a customer-facing team that handles chats, calls, complaints and requests, with a strong focus on fast response times and retaining subscribers. It suits an experienced customer service professional who is organised, calm under pressure and comfortable with reporting. Candidates with a background in customer relationship management, or with some supervisory experience, would be well placed to take on the responsibilities of monitoring service and driving improvements.

What you'll do

• Respond to customer chats and calls within the service timelines set out for the role
• Handle customer enquiries, complaints and requests professionally, escalating and following up until resolved
• Monitor daily customer service activity and pending cases
• Maintain accurate, up-to-date customer records
• Prepare accurate daily and weekly reports
• Identify recurring complaints and service gaps, and recommend or implement corrective actions

What you need

• Bachelor's degree or HND in Business Administration, Marketing, Communication or a related field
• Relevant experience in customer service or customer relationship management
• Previous supervisory or managerial experience is an advantage
• Excellent communication, problem-solving and complaint-handling skills
• Strong organisational, reporting and record-keeping abilities
• Ability to work under pressure and meet strict service timelines

How to apply

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