Customer Service Representative - Insurance Billing (Remote - US only)

Pay: $17.50/hr - $18.50/hr (hourly rate). Candidates must be eligible to work in the USA. This is a remote customer service position supporting healthcare insurance billing and self-pay accounts for a large services company. The team handles calls and account work during an extended daily coverage window, from 9am to 9pm Eastern Time. The role suits people who enjoy resolving billing questions and keeping claims moving accurately.

What you'll do

• Work with payer contracts, rules and eligibility requirements to resolve billing questions
• Apply insurance billing priority rules when reviewing and processing accounts
• Review claim denials, rejections and underpayments and take the right follow-up steps
• Share process problems and improvement ideas with management
• Follow federal and state rules on privacy and data security, including HIPAA and PCI requirements, and protect PII and PHI

What you need

• High School diploma or GED required; college coursework or a degree is preferred
• Minimum of 3 to 5 years of work-related experience
• Typing speed of at least 60 words per minute while able to talk and type at the same time
• Strong verbal and written communication skills, and comfort multitasking under pressure
• Microsoft Office skills; hospital or US healthcare knowledge, call center experience, and experience with systems such as Epic, Meditech, SMS Invision or I-Series are a plus
• Must be eligible to work in the United States

Applicants must be based in: United States.

How to apply

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