Care Solutions Associate (Part-Time, Remote)

A part-time, remote administrative role supporting a care solutions team that helps older adults and their families navigate care options. The organisation is focused on making the ageing experience better for clients, their families and care professionals. The role suits an organised, warm and detail-minded person who enjoys keeping busy inboxes, calls and records moving smoothly. It is an entry-level position, so it is a good fit for someone building experience in client-facing administration, CRM work and team coordination.

What you'll do

• Triage shared email inboxes, voicemail queues and service tickets by priority
• Respond to client enquiries using approved templates and established processes
• Log interactions, create leads and keep records accurate in a CRM
• Assign follow-up tasks and make sure every enquiry is completed
• Route non-inquiries and complex or out-of-scope requests to the right team with full context
• Help update templates and workflows to improve how the team works

What you need

• High school diploma or equivalent
• One or more years in an administrative, customer service or coordination role, or strong writing and organisation skills
• Familiarity with Salesforce or another CRM is preferred
• Proficiency in Google Workspace (Gmail, Docs, Sheets, Drive)
• Experience with shared inboxes and ticketing tools such as Freshservice or Zendesk is an advantage
• Available around 19 hours per week, mainly weekday mornings and early afternoons

Open to applicants anywhere in the world.

How to apply

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