Concierge Associate (Remote - US only)

Pay: $22/hr - $22.50/hr (hourly rate). Candidates must be based in the US. A fast-growing U.S. healthcare company that works with employers to redesign how their employees get medical care is hiring a member-facing associate. The team focuses on helping members find higher-quality care at lower cost. This is a fully remote role with a demanding, mission-driven culture and a strong emphasis on coaching and accountability.

What you'll do

• Provide member support by phone, chat and email
• Explain health benefits and claims clearly, including how members can get the most value from their coverage
• Guide members toward the best-fit care available to them
• Handle sensitive or frustrated conversations with patience and empathy, and de-escalate friction
• Work with other internal departments to resolve cross-team issues and pass member feedback along
• Protect member privacy and follow HIPAA and data security protocols

What you need

• At least 2 years of call center or customer service experience
• Healthcare background is preferred but not required
• Clear verbal and written communication skills in English; bilingual English/Spanish candidates receive an additional $0.50/hr
• Strong attention to detail and comfort interpreting complex benefit or claims information
• Experience with customer service platforms such as Zendesk
• Availability across shifts between 8 AM and 10 PM Eastern Time; shift preferences are considered but not guaranteed

Applicants must be based in: United States.

How to apply

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