Customer Retention Personnel (Lekki, Lagos)

This full-time role is based in Lekki, Lagos, and focuses on keeping subscribers happy and connected for the long term. The successful candidate will reach out to customers who may be thinking of leaving, understand their concerns, and help find practical solutions. The work suits someone who enjoys building relationships, listening carefully and persuading with empathy. It is offered by an internet and telecommunications service provider in Lagos that values customer satisfaction and retention. Candidates with a background in customer success, account management or relationship management, ideally in technology or telecoms, are well placed to apply.

What you'll do

• Contact customers at risk of cancelling their subscriptions by phone, email and messaging to understand their concerns and offer solutions
• Monitor customer renewal cycles and proactively encourage renewals
• Run customer retention campaigns, feedback surveys and win-back initiatives
• Work with technical and support teams to resolve recurring customer complaints
• Keep accurate records of feedback, engagement activities and retention metrics in the CRM

What you need

• Relevant qualification (BA, BSc or HND) and proven experience in customer retention, account management, customer success or relationship management
• Experience in an ISP, technology or telecommunications company is preferred
• Excellent interpersonal communication, active listening, negotiation and persuasion skills
• Empathy and strong customer relationship management skills
• Proficiency in MS Excel or Google Sheets, CRM tools and ticketing software

Applicants must be based in: Nigeria.

How to apply

Get the free i'llTip app to see the employer's details and apply. i'llTip's AI can tailor your résumé to this job, and you'll get alerts for similar roles.

Prefer the website? Continue on illtip.comOr get the app: Android · iPhone

🔔 Get new jobs like this first: join VA & Admin Jobs on Telegram · or get personal job alerts