Customer Service Representative

This remote role is for a customer service representative supporting clients enrolled in financial hardship programmes. The organisation is a financial services business focused on helping people manage debt and move toward a more stable financial future, with a strong emphasis on compliance, ethics and personalised care. The role suits someone who enjoys helping people through difficult circumstances, communicates with patience and empathy, and is comfortable learning detailed programme information. After a four-week training period, the representative handles inbound and outbound calls and guides clients through their journey.

What you'll do

• Handle high volume inbound and outbound client calls, responding to requests and explaining programmes clearly
• Identify and resolve client issues on first contact where possible, with a focus on the client relationship
• Record client account activity and changes accurately in the CRM system
• Work with other departments to make sure client questions are handled promptly
• Keep product and industry knowledge up to date to give accurate answers
• Use feedback from leaders and the team to improve workflows and service quality

What you need

• At least 1 year of relevant call centre experience
• Strong written and verbal communication and active listening skills
• Solid computer skills and ability to work across several systems at once
• Reliable high-speed internet connection with ethernet
• A quiet, distraction-free home workspace
• Good time management and organisation; Spanish language skills are preferred but not required

Open to applicants anywhere in the world.

How to apply

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