i'llTip JobsSenior Customer Success Manager (Remote, France)
Pay: not published by employer; estimate shown below. A enterprise software company focused on API and AI infrastructure is hiring a senior customer success manager to lead post-sales relationships with large business customers. The role owns adoption, expansion and renewal health for a portfolio of accounts and works closely with the wider account team. The company describes the position as a strategic one, blending technical understanding with an executive-level approach to delivering business value.
What you'll do
- Build detailed success plans for each account covering use cases, product roadmaps and measurable business outcomes.
- Guide customers through a value-based engagement model and document the business impact of the platform for them.
- Map customer organizations to find champions, decision-makers and new stakeholders, including through partner relationships.
- Track product usage, health indicators and risk signals using analytics tools and CRM data to act early on issues.
- Lead quarterly and executive business reviews that connect platform value to each customer's goals.
- Work with account executives to validate renewal timelines, identify cross-sell opportunities and keep CRM records accurate.
What you need
- Experience managing a book of enterprise or strategic customers, ideally in SaaS, cloud or developer tooling.
- Comfort explaining technical products to both engineering teams and executives.
- Strong data skills with dashboards and CRM tools such as Tableau and Salesforce; familiarity with Hex or Clari is a plus.
- Ability to manage several customers at once while driving expansion, satisfaction, feature adoption and retention.
- Strong listening and questioning skills, with a collaborative, team-first approach.
- Based in France and able to work remotely from there.
Applicants must be based in: France.
How to apply
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