Senior Customer Success Manager

A senior customer success role at a payments and fintech business, based in New York City or San Francisco with a hybrid working pattern. The position suits an experienced customer success professional who enjoys building long-term relationships with business clients, guiding them from onboarding through to growth, and working across product, engineering and compliance teams. Candidates who like combining commercial thinking with careful analysis of data, and who thrive in a fast-moving environment, should find it a strong fit.

What you'll do

• Own the customer journey from onboarding and implementation through go-live and ongoing growth
• Build measurable success plans aimed at increasing payment volumes and adopting new payment rails
• Lead strategic business reviews with senior customer stakeholders and spot early churn risks
• Partner with account management to drive account expansion
• Coordinate with product, engineering, compliance and operations to resolve onboarding blockers and complex issues
• Monitor customer and transaction data and help shape scalable customer success playbooks

What you need

• Proven background in payments, fintech, banking infrastructure or financial services
• Direct responsibility for B2B adoption, retention and revenue growth
• Track record managing complex enterprise accounts and influencing senior decision-makers
• Strong ability to analyse transaction and product data to assess risk
• Nice to have: familiarity with stablecoins or digital assets
• Nice to have: experience at a high-growth fintech and Spanish language proficiency

Applicants must be based in: United States.

How to apply

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