Customer Service Representative - Temporary (Remote, Canada)

This is a temporary, full-time remote customer service position supporting a scholarship program. You will be the point of contact for families and schools taking part in the program, answering incoming calls about student registration, scholarship applications and funding status. The company provides all equipment needed for the role.

What you'll do

• Answer incoming calls from families and schools about student inquiries
• Explain scholarship application steps and current funding status clearly and accurately
• Resolve caller questions on the first contact wherever possible, and escalate what you cannot resolve
• Make sure callers leave satisfied and that students are properly registered in the program
• Keep accurate notes and records of each interaction

What you need

• Fluent in English, with excellent verbal and written communication skills
• Strong multitasking ability and a drive to solve problems and meet goals
• Prior customer service experience
• Working knowledge of Microsoft Office tools
• Reliable, hard-wired internet connection and a quiet, distraction-free, secure place to work from home
• Must be located in Canada

Applicants must be based in: Canada.

How to apply

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