Customer Support Specialist

A remote customer support role open to people based anywhere in the United States, suited to entry-level candidates who enjoy helping others. The position involves answering customer questions across phone, email and live chat, working through product and service issues, and keeping clear records of each interaction. The organisation is a customer-focused business that values teamwork and continuous learning. It suits someone patient, friendly and comfortable working independently from a home office. Prior support experience is welcome but not required. Part-time hours are also available.

What you'll do

• Respond to customer enquiries by phone, email and live chat
• Troubleshoot product and service issues to find suitable solutions
• Keep detailed and accurate records of customer interactions
• Stay informed about client products, services and policies
• Share customer feedback with teammates to improve the experience

What you need

• Based in the United States
• Reliable internet connection, computer and distraction-free home office
• Fluent spoken, written and reading English
• Positive, customer-first attitude
• Able to work independently
• Previous customer support experience is helpful but not mandatory

Applicants must be based in: United States.

How to apply

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