Customer Success Manager

A remote role for a Customer Success Manager who will act as the main partner for a portfolio of premium community hosts, helping them grow engaged, lasting communities. The organisation is a fast-growing digital business focused on community-powered products for creators, entrepreneurs and brands. The role suits someone results-driven and strategic, who enjoys relationship management, has an entrepreneurial outlook, and is curious about how AI-driven tools can improve customer outcomes.

What you'll do

• Own the relationship with each premium host from onboarding through renewal and beyond
• Build tailored success plans and check in regularly to drive feature adoption and member engagement
• Prepare custom quotes for additional services as hosts' needs evolve
• Anticipate key milestones in each host's year and plan timely support
• Identify risks to long-term host relationships and work with cross-functional teams to resolve them
• Manage the renewal process from start to finish, engaging hosts well in advance

What you need

• Proven experience in customer success with strong results for clients
• Experience managing high-value accounts and complex relationships
• Strong organisational skills and confidence in executive communication
• Proactive, adaptable approach in a fast-paced environment
• Entrepreneurial mindset and curiosity about AI-driven solutions
• Ability to gather customer feedback to inform product and service improvements

Open to applicants anywhere in the world.

How to apply

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