Customer Service Representative (Lagos)

A full-time onsite customer service role in Lagos with a travel services business. The position suits someone who enjoys helping people plan journeys, solving problems calmly, and keeping clear records. The role blends day-to-day client contact across several channels with booking support, so it fits candidates who are organised, patient, and comfortable working to tight timelines. Candidates with a few years of front-line service experience and an interest in the travel industry will find it a good match, with room to grow over time.

What you'll do

• Respond to customer enquiries by phone, email and in person
• Give information on travel packages, bookings, visa processes and other services
• Handle complaints, cancellations and booking changes
• Keep accurate customer records and follow up on client satisfaction
• Work with internal teams to keep service delivery running smoothly

What you need

• HND or Bachelor's degree in a relevant field
• 1–3 years of customer service experience
• Excellent communication and interpersonal skills
• Able to multitask and work under pressure
• Proficiency in Microsoft Office
• Familiarity with travel booking systems or CRM software is an advantage

How to apply

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