Customer Service Supervisor (Remote, South Africa)

A small, growing company selling products is hiring a remote Customer Service Supervisor to own customer experience from first contact through post-sale follow-up. You will lead a two-person customer service team while working directly with company leadership. The role suits someone who enjoys handling a varied workload, developing people, and taking initiative in a startup-style environment. Working hours follow U.S. business hours.

What you'll do

• Lead and coach a two-person customer service team, reviewing interactions and giving regular feedback.
• Assign daily priorities and keep the team focused on service standards.
• Handle inbound customer and lead inquiries by phone and email, spending up to half the day on calls.
• Turn customer inquiries into quotes and sales opportunities, and complete the related paperwork.
• Coordinate shipping and delivery issues and make sure post-sale experiences are smooth.
• Find process improvements and raise them with leadership as the company grows.

What you need

• Strong written and verbal communication skills in English.
• Comfortable working remotely and independently, and available during U.S. business hours.
• Comfortable spending up to half of the working day on the phone.
• Self-motivated, detail-oriented, and able to juggle several priorities at once.
• Experience in sales, customer support, or leading a small team is preferred but not essential.
• Familiarity with Google Workspace or Microsoft Office is a plus.
• Familiarity with public safety or firearms-related products is a plus, not required.

Applicants must be based in: South Africa.

How to apply

Get the free i'llTip app to see the employer's details and apply. i'llTip's AI can tailor your résumé to this job, and you'll get alerts for similar roles.

Prefer the website? Continue on illtip.comOr get the app: Android · iPhone

🔔 Get new jobs like this first: join i'llTip Jobs on Telegram · or get personal job alerts