Customer Support Developer, Databases (Remote, Canada)

A fast-growing data integration company with an open source core is hiring a developer to lead technical support for database-related customer issues. The role blends hands-on coding with close work with customers, helping them move data between operational databases, warehouses and lakes. You will work on real code in the company's open source database connectors and help turn customer pain points into engineering fixes.

What you'll do

• Act as the main technical escalation point for database-related customer issues, communicating through email, ticketing systems and video calls.
• Reproduce reported bugs by reviewing logs, query plans, replication slots, transaction logs and sync state, then document findings clearly for engineers.
• Support customers with change data capture setup, SSH tunnels, network configuration, database permissions and warehouse or lake authentication.
• Write and debug Java or Kotlin code, including contributions to open source database sources and destinations and the shared connector framework.
• Review community contributions to database connectors and help external contributors get changes merged.
• Build knowledge base articles, troubleshooting guides and runbooks, and train other support engineers on database connector concepts.

What you need

• At least 2 years in software engineering, data engineering, technical support, DevOps, QA or a similar technical role.
• Fluency in SQL, including experience analyzing query plans, isolation levels and performance bottlenecks.
• Proficiency in Java or Kotlin, with the ability to read, write and debug JVM-based code.
• Hands-on experience with relational databases, data warehouses or data lakes, including CDC, schema evolution and query optimization.
• Experience with JDBC drivers and troubleshooting connection, authentication, SSL and SSH tunnel issues.
• Working knowledge of AWS, GCP or Azure and ELT/ETL concepts, plus strong written and verbal communication skills.
• Must be based in Canada.

Applicants must be based in: Canada.

How to apply

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