E-commerce Customer Support Assistant (Entry Level)

An entry-level remote role supporting online shoppers with their orders, deliveries, product questions and returns. It suits a customer-focused, organised person who enjoys online retail and digital customer service. The work centres on clear written communication and helping customers feel supported throughout their shopping experience, with a structured process to follow. Good fit for someone early in their career who wants to build skills in e-commerce operations.

What you'll do

• Respond to customer enquiries about products, orders and deliveries
• Check order statuses and share shipping updates
• Assist customers with returns, exchanges and refund enquiries
• Update customer records and document support interactions
• Escalate complex order or payment issues to the appropriate team
• Help keep product and customer information accurate

What you need

• Clear written communication and a helpful attitude
• Strong attention to detail and problem-solving skills
• Basic computer skills and confidence using online platforms
• Ability to manage enquiries and follow established procedures
• Good organisation and time-management skills
• Reliable internet access and a suitable remote workspace

Open to applicants anywhere in the world.

How to apply

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