IT Support Engineer Virtual Assistant

A remote, part-time contract role supporting small business clients through a growing IT services provider that serves businesses across several sectors, including healthcare. The work suits an experienced IT support professional who enjoys managed service provider workflows, working across several clients, and resolving routine technical issues while following agreed procedures. The engagement is delivered as an independent contractor arrangement, with about 20 hours a week and a set weekday morning window in Eastern Time, and may grow with performance.

What you'll do

• Provide remote technical support and troubleshoot common hardware, software, connectivity and system issues
• Assist with Microsoft 365 user, account, email and permissions administration
• Support routine network and firewall configuration tasks
• Monitor client systems using RMM tools and respond to alerts
• Document troubleshooting steps, resolutions and outstanding issues
• Escalate complex problems to senior engineers and communicate updates to clients

What you need

• Hands-on IT technical support experience
• Microsoft 365 administration and troubleshooting experience
• Strong troubleshooting and problem-solving skills
• Excellent written and verbal English
• Experience with RMM software, MSP or outsourced IT support is strongly preferred
• Network and firewall administration experience is strongly preferred

Open to applicants anywhere in the world.

How to apply

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