Lead Follow-Up & Appointment Setting Virtual Assistant

A remote independent contractor role supporting a music school that offers in-person and online guitar lessons to children and adults. The post suits a friendly, organised person who enjoys building relationships and helping people start a new hobby. The work centres on following up enquiries, booking free introductory lessons, and keeping clear records in a CRM. Entry to advanced candidates with customer service, sales support, or appointment-setting experience are welcome. The role is part-time at around 20 hours a week, with weekday working hours and set within a defined scope of work.

What you'll do

• Follow up promptly on new enquiries from online advertising and reply through phone, text, messaging apps and email
• Book free introductory lessons into the school calendar and send confirmations and reminders
• Follow up with no-shows and reschedule appointments where appropriate
• Welcome new students and families and keep in touch with current students
• Keep lead records accurate and up to date in the CRM and track progress through enrolment
• Prepare simple weekly reports on contacts, bookings, attendance and enrolments

What you need

• Excellent spoken and written English
• Friendly, confident and professional phone manner
• Previous experience in appointment setting, customer service, sales support or lead follow-up
• Strong organisational and time-management skills
• Ability to work independently with strong attention to detail
• Reliable internet connection and a quiet working environment

Open to applicants anywhere in the world.

How to apply

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