Sales Operations Analyst

This remote role suits an analytics professional who enjoys turning customer data into decisions. It sits with a logistics services organisation that is growing into a technology-enabled services business, where data and AI shape how it operates and what it offers customers. The analyst will build customer health, retention and expansion analytics that help account managers and customer success teams act with confidence. The work blends hands-on dashboard and data engineering with close partnership with customer-facing colleagues. It suits someone with a customer-centric mindset who wants analytics to create measurable impact.

What you'll do

• Build and maintain a customer health score and weekly at-risk account reports
• Develop churn and renewal analytics to support retention and expansion decisions
• Produce monthly and quarterly customer value reports and executive review materials
• Maintain data connections between internal systems, CRM and BI tools, with automated dashboards and alerts
• Document data definitions and work with operations and IT to resolve data quality issues
• Support AI-enabled analytics and self-service tools for account and customer success teams

What you need

• Several years as a BI, data or analytics specialist, with Power BI or Tableau experience
• Experience in logistics, supply chain, distribution or e-commerce fulfilment; spare parts experience an advantage
• Experience connecting to ERP or WMS data sources and working with CRM data (e.g. HubSpot, Salesforce)
• Working knowledge of Python or similar for analysis
• Ability to translate business questions into data requirements
• Strong verbal and written communication skills

Open to applicants anywhere in the world.

How to apply

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