Senior Customer Success Engineer (Remote - United Kingdom)

A fast-growing software company in the telemetry and observability space is hiring a Senior Customer Success Engineer to help enterprise IT and security teams get more value from its platform. The role blends hands-on technical guidance for individual customers with scalable programs such as webinars, workshops and digital enablement content. The company is remote-first and works across many time zones.

What you'll do

• Drive product adoption by building and delivering enablement materials that show measurable business outcomes for customers
• Act as a trusted technical advisor, providing product guidance and helping resolve complex customer issues
• Contribute to one-to-many programs such as webinars, workshops and educational content with the customer advocacy and CX operations teams
• Identify customer churn risks and build plans that demonstrate ongoing value and support growth
• Track customer health, adoption and engagement metrics, and use the data to improve engagement strategies
• Feed customer needs back to product, engineering and sales teams, and look for automation opportunities to scale the customer experience

What you need

• Strong understanding of observability and security technologies such as SIEM, APM, logging and metrics
• Comfortable with enterprise software, distributed systems and cloud environments
• Excellent communication and presentation skills, with the ability to build rapport quickly with diverse stakeholders
• Experience creating technical content such as presentations, documentation and live sessions
• Strong organisational skills to manage multiple priorities in a fast-paced environment
• Must be based in the United Kingdom

How to apply

Sign up free on i'llTip to see the employer's details and apply. i'llTip's AI can tailor your résumé to this job, and you'll get alerts for similar roles.