Senior Customer Success Manager (Remote - US only)

Candidates must be based in the US. This is a senior customer success position at a large global measurement and analytics company. You will work with enterprise advertisers and their agency partners to help them get lasting value from audience measurement products. The role blends relationship management, product adoption and account growth, and it sits alongside support, commercial, product and operations teams.

What you'll do

• Act as the main point of contact for client brand teams and their agencies, building trust with senior decision makers.
• Guide customers through onboarding, campaign management and ongoing product adoption so they reach value quickly.
• Review customer usage, recommend ways to improve results, and flag renewal risks early.
• Partner with commercial teams to plan account growth, renewals and expansion opportunities.
• Collect client feedback and work with product teams to track enhancement requests.
• Build presentations, best-practice guides and case studies to support clients and internal teams.

What you need

• Bachelor's degree and 7+ years of client services or account management experience, ideally at a SaaS company or agency.
• Understanding of the advertising media and measurement landscape, including digital and traditional channels.
• Experience overseeing online advertising campaigns or media operations; ad-serving technology knowledge is a plus.
• Strong presentation skills with direct experience presenting to clients, both in person and virtually.
• Ability to manage several senior stakeholders and respond confidently to complex questions in real time.
• Ability to travel up to 25% of the time for client visits and industry events.

Applicants must be based in: United States.

How to apply

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