Social Media & Customer Relations Officer

A remote role for a creative, organised person who enjoys building an online presence and looking after customers. It suits someone comfortable growing a brand on short-form video and visual platforms, creating engaging content, and keeping customer conversations warm and professional. The work sits within a home-and-interiors style business that values a personable, consistent voice online. Candidates who like combining content creation with hands-on customer care will find it a good fit.

What you'll do

• Manage and grow the company's Instagram and TikTok accounts
• Create, schedule and publish engaging visual and written content
• Respond promptly and professionally to customer messages and enquiries
• Process customer orders and follow up to ensure they are handled properly
• Build and maintain positive relationships with customers
• Help strengthen the company's online presence and customer engagement

What you need

• Proven experience managing Instagram and TikTok accounts
• Ability to create quality visual and written content
• Excellent communication and interpersonal skills
• Experience in customer service or customer relations
• Strong organisational skills and attention to detail
• Ability to manage customer orders and follow-ups effectively

Applicants must be based in: Nigeria.

How to apply

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