Solutions Engineer (Remote - US only, East Coast preferred)

East Coast location preferred. A fast-growing observability software company is hiring a Solutions Engineer for its Commercial Solutions Engineering team. The team works as in-house product experts who help prospective and existing customers understand the platform and succeed with it. The role partners closely with sales to qualify and close opportunities and feeds customer insight back to product and engineering teams. The company is 100% remote with staff in more than 40 countries.

What you'll do

• Run product demos, technical evaluations and presentations for prospective and existing customers
• Own the technical side of high-velocity sales opportunities and work alongside account executives
• Explain the company's value proposition and how its technology compares with competitors
• Gather customer needs and competitive intelligence and share them with product and engineering teams
• Create documentation, blog posts, videos and internal enablement material

What you need

• At least 5 years of technical pre-sales or solutions engineering experience, ideally with open source tools or in metrics and monitoring
• Must be based in the United States; East Coast location is preferred
• Strong written and spoken communication skills for working with remote internal teams and customers worldwide
• Technical mindset with a desire to keep growing technically; post-sales or engineering backgrounds are welcome
• Self-motivated, creative, and comfortable with varied, complex startup responsibilities
• Comfortable collaborating with an international, remote-first team

Applicants must be based in: United States.

How to apply

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