Inside Sales Supervisor (Remote, South Africa)

The role follows U.S. business hours. A growing company selling specialized products is hiring an Inside Sales Supervisor to run the day-to-day sales operation and lead a small sales and customer service team. The role works directly with company leadership and covers the full sales cycle, from inbound inquiries through quoting, closing, shipping coordination and post-sale follow-up. The environment is high-autonomy and startup-like, with new problems to solve each day.

What you'll do

• Answer inbound calls and emails from current customers and leads, and decide the right next step for each inquiry.
• Manage opportunities from first contact through close, including preparing quotes, closing orders and completing paperwork.
• Follow up consistently on long-term leads and flag when extra team support is needed.
• Coach a two-person sales and customer service team on customer communication, delegate tasks and keep the team organized.
• Monitor the post-sale and shipping experience, resolve issues and maintain customer relationships after the sale.

What you need

• Strong sales and customer communication skills, with comfort spending up to half the day on the phone.
• Ability to work remotely and independently during U.S. business hours.
• Experience in sales, customer support or managing a small team is preferred, though no formal education is required.
• Self-motivated, detail-oriented and resourceful, with the ability to juggle multiple priorities.
• Familiarity with Google Workspace or Microsoft Office is a plus. Interest in public safety training or firearms-related products is a plus but not required.
• Must be based in South Africa. The hiring process includes an application, a one-way video interview, a client interview and an offer stage.

Applicants must be based in: South Africa.

How to apply

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