Lifecycle Value Manager, Enterprise Customer Success (Remote - UK only)

This is a new post-sale role at a well-established enterprise technology company that sells data storage and data platform products. You will help set up a customer value management function for the UK, serving as one of the first people in the role across the EMEA region. The position suits someone who enjoys building a scalable process from scratch and working with senior customer stakeholders.

What you'll do

• Own a portfolio of 12–20 enterprise accounts and drive proactive value plans focused on product adoption, utilisation and capacity activation.
• Work alongside account executives and solutions engineers to align customer stakeholders on business goals and turn realised value into renewals and expansion.
• Step in early when adoption or utilisation slips, coordinating specialist teams to clear blockers and restore momentum.
• Spot expansion and migration opportunities across the product range and bring qualified leads to account executives while leading the value conversation with customers.
• Help shape a repeatable value management model for the UK market.

What you need

• Proven experience in enterprise customer success, account management or post-sale roles, ideally in technology or infrastructure.
• Ability to build trust with senior customer stakeholders, listen well and communicate clearly through complex situations.
• Comfort using customer data and technical understanding to link product usage to measurable business outcomes.
• Commercial judgement to identify expansion paths and take ownership of customer outcomes.
• Experience coordinating across sales, technical and professional services teams.
• Must be based in the United Kingdom and able to work in the UK time zone.

Applicants must be based in: United Kingdom.

How to apply

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